Terms and Condition(s)
YEARLY MEMBERSHIP SERVICES
The Doggy Playschool Company Limited, whose registered address is at 61 Bridge Street, Kington, Herts HR5 3DJ number 13027857
This agreement contains the entire agreement between the parties and/or supersedes all previous agreements and understandings between the parties. Each party acknowledges that, in entering into this agreement, they do not rely on any representation, warranty, information or document or other term not forming part of this agreement.
These terms and conditions are the contract between you (the client) and The Doggy Playschool Company Limited (“I“, “us”, “we”, etc). By engaging our services, you agree to be bound by them. These terms and
conditions are in conjunction with the Client Registration form, Veterinary Release form and Key Release Trust form and are governed by English Law. Please read this agreement carefully, your understanding and acceptance is by way of your tick on registration within the Collar App.
BETWEEN
(1) The Doggy Playschool Company Ltd
The Playschool located at 61 Bridge Street, Kington HR5 3DJ
(‘The Service Provider’)
(2) ‘The Client’
The Client wishes to engage the Services of The Doggy Playschool and agrees to undertake the Membership Services as set out below and an annual renewable basis
1. SERVICES
1.1 The Doggy Playschool Company Limited, is a yearly membership service limited only to service active members. We will perform its Service in an attentive, reliable and caring manner, using all reasonable skill and care, having due regard to any relevant info set out in the registration form completed by the Client – for the avoidance of doubt; the registration form is the sole responsibility of the Client to inform staff of everything known at the time.
1.2 The Doggy Playschool Company Limited shall be responsible for ensuring that it complies with all statutes, regulations, by-law codes of conduct and any other rules relevant to the provision of its
Services.
1.3 Upon engagement The Doggy Playschool Company Limited will communicate by Collar App and occasionally via social media to report any non- urgent news and daily updates.
1.4 The Doggy Playschool Company Limited and their employees will endeavour not to interrupt your busy day unless there is an emergency. In the event of us needing to telephone you please be aware that we would need to speak to you urgently.
1.5 We will endeavour to accommodate short notice / emergency bookings as best as possible, subject to feasibility and schedule.
2. INSURANCE
2.1 Documentation – all certification is available for inspection
2.2 Full commercial insurance is held – comprising appropriate Public Liability, Care, Custody and Control and Key Cover.
2.3 Documentation – all certification is available for inspection
2.4 Disclosure Barring Service (DBS) verified.
2.5 First Aid Certificate holder.
3. INDEMNITY AND LIABILITY
3.1 The Doggy Playschool Company Limited will do its best to return the Clients dog/s with all the accessories it started with, however shall not be held liable for any damage or loss of property, including but not limited to collars, leads and coats/jackets.
3.2 The Client shall accept full liability and responsibility for any event occurring or arising from the behaviour or characteristics of their dog.
3.3 The Client is responsible for any veterinary bills for their dog/s, regardless of how they occurred, whilst their dog/s is under the care of The Doggy Playschool Company Limited.
3.4 Whilst it will make every effort to ensure the safety of a dog, Doggy Playschool will not be held liable for any loss, illness, pregnancy or injury of any dog in its care, nor death of a dog unless The Doggy Playschool Company can be shown to be negligent.
3.5 We will not be liable for any failure or delay in carrying out our service where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: strikes, lock-outs, and lock-downs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.
3.6 If any event described under 3.5 occurs that is likely to adversely affect our service, we will inform you as soon as is reasonably possible. Our services may be suspended at our discretion and any time limits that we are bound by, will be extended accordingly. We reserve the right to charge a session retainer fee at our discretion.
3.7 We will inform you when the event outside of our control is over and provide details of any new dates, times or availability of services as necessary.
4. CLIENTS’ OBLIGATIONS
4.1 The Client authorises The Doggy Playschool Co Limited to carry out its services in regard. to the Clients’ Dog/s and agrees that all information provided is true to the best of their knowledge and belief.
4.2 The Client shall provide to Doggy Playschool all pertinent information necessary for the provision of its services to the Clients dog/s.
4.3 The client shall ensure that The Doggy Playschool Company Limited has access to the Clients house or other specified location during days on which the Clients dog/s are due to the attending Doggy playschool.
4.4 All dogs must have a microchip ID as a legal requirement.
4.5 All dogs to be fully inoculated / vaccinated and up to date worm / flea treatment. Any dog deemed not to be adequately treated will not be allowed on site. Evidence of up-to-date inoculations is required.
4.6 We require that you hold appropriate insurance to protect you in the case of any liabilities arising.
4.7 You agree to indemnify and hold harmless The Doggy Playschool Company Limited and / or employees / volunteer staff of any key / entry related occurrences and/or damage to property if other third parties also have access to your home.
4.8 You must disclose any information about your dog if he/she is subject of any control order, breaches and/or prosecution, particularly under the latest revisions of the Animal Welfare Act, the Dangerous Dogs Act, Dangerous Dogs (Amendment) 4.9 You will advise as soon as possible any adverse health issues of your dog.
4.10 You agree to reimburse Doggy Playschool for any additional fees for providing emergency care, as well as any expenses incurred for unexpected visits, transportation, housing, food, or supplies.
5. VACCINATIONS AND WORMING
5.1 The Client will provide proof of up-to-date vaccinations. The Client further confirms that their dog/s will continue to receive boosters as advised by their vet.
5.2 It is a prerequisite that all Doggy Playschool dogs be wormed every three months, and the Client confirms that they will guarantee to do this.
6. FEMALE DOGS
6.1 The Client confirms they will inform Doggy Playschool if their female dog/s comes into season, and acknowledge that their female dog/s will not be permitted to attend doggy playschool during this
time and until the risk of pregnancy has passed. The Doggy Playschool accepts no responsibility in the event of a dog becoming pregnant.
7. MALE DOGS
7.1 After the age of 13 months Doggy Playschool will require a conversation with all dog owners about the requirement of castration. This is due to safety and harmony within the Doggy Playschool; we will work with families on this subject.
8. AGGRESSIVE BEHAVIOUR
8.1 The Client will be responsible for all medical expenses and damages resulting from an injury by their dog/s to any employee at The Doggy Playschool Company Limited or any other person as a
result of their dog/s aggressive behaviour
8.2 The Client shall fully indemnify The Doggy Playschool Company Limited in respect of costs and damages arising from any claims from any persons suffering either injury or death by aggressive behaviour from the Clients dog/s.
9. EMERGENCY VETERINARY CARE
9.1 The Client authorises Doggy Playschool to arrange for any emergency veterinary care that may be necessary for the Clients dog/s during provision of Services. The Doggy Playschool shall use all reasonable efforts to obtain the Clients normal veterinary surgeon to examine the dog/s wherever possible, however the Client authorises The Doggy Playschool Co. Limited to appoint alternative veterinary services to examine the dog/s and carry out such treatment or surgery as may be appropriate if the dog’s normal veterinary is unavailable.
9.2 The Client agrees to reimburse The Doggy Playschool Co Limited for any additional fees and expenses for providing emergency care.
9.3 The Doggy playschool will require all Dog/s to have private insurance and evidence of this on record each year.
10.FEES AND PAYMENTS
10.1 We Partner with a 3rd party Software Provider ‘Collar’ to manage all our membership subscriptions and services. All payments will go through this Application and is subject to a 1.9% payment charge. All payments are up front. All memberships are required to be registered via Collar.
10.2 The Doggy Playschool Co Limited, charges on a Private Nursery or Gym placement system, so all Clients agree to pay for a full years placement via monthly instalments, whether you attend or not; however you have the flexibility to change your set days if required.
10.3 Rates are normally subject to review at the start of our financial year or calendar year [(1st April of any given year)].
10.4 The Doggy Playschool reserves the right to review rates and charges from time to time, out of the above period.
10.5 Payment terms for ad hoc dog playschool sessions / walking service are paid in advance
10.8 Our charges are agreed at the website rates as advertised via the Collar Application
11. CANCELLATIONS
11.1 The Doggy Playschool Co Limited reserves the right to cancel the provision of its services in the event of extreme weather conditions. Please refer to our procedures’ documentation. The Client will be informed at the earliest possible opportunity; The Doggy Playschool will make every effort to provision services, when safe to do so.
11.2 This contract can be terminated by either party at any time and a notice with a period of 30 days to be observed
12. TERM
12.1 This Agreement shall commence upon your acknowledgement in the Collar App and continue until termination in accordance with Clauses 12.2 and 12.3
12.2 The Agreement can be terminated with 30 days’ notice by the Client
12.3 The Doggy Playschool reserves the right to terminate this Agreement with immediate effect if the temperament the Clients dog is deemed unsuitable for The Doggy playschool and /or if fees for services remain unpaid at the end of each calendar month.
13. CONSENT
13.1 The Client gives their consent for trained Doggy Playschool Company Limited staff to safely remove any external parasites such as ticks
13.2 To groom and wash a dog after a days’ play
13.3 To love and play with your dog(s) each day they attend Doggy playschool
14.DATA PROTECTION
14.1 The Doggy Playschool Company Limited will conform with the General Data Protection regulations (GDPR) and the Privacy and Electronic communications (EC Directive) Regulations 2003
15.AGREEMENT
15.1 The Agreement, constitutes the sole and entire agreement between both parties, and supersedes all prior agreements and understandings of the parties written or verbal discussions. Any alteration of this Agreement must be in writing and signed by both parties.
15.2 A person who is not party to this Agreement has no right under the Contracts (Rights if Third Parties) Act 1999 to enforce any term of this Agreement.
15.3 The Doggy playschool Company Limited performance of this Agreement is subject to natural disasters, accidents and strikes, severe weather conditions and other conditions beyond its control.
15.4 This Agreement shall be governed by, and in accordance with English law and shall be subject to the exclusive jurisdiction of the Courts of England and Wales
In reviewing and ticking the box as read in Collar, both parties acknowledge they are legally authorised and entitled to do so, and they fully understand the terms, and agree to be bound by the terms.
Our Day Care Procedures
- Transportation – Pick up and drop off procedure
- Feeding procedure and food policy for Doggy Playschool.
- Medication procedure
- Cleaning procedure
- Prevention of and control of the spread of disease procedure
- Monitoring and ensuring the health and welfare of the animal procedure – to include Dog Fights
- Death or escape of a dog on site procedure
- Care of an animal following the suspension of a doggy day care license procedure
- Emergency procedure in the event of loss of Electricity or Water at Doggy Playschool
- The care of animals in the event of a fire/other extreme circumstances.
- Training policy for all staff on site and employed by Doggy Playschool limited
- Extreme weather procedure
- Hand washing procedure
- Health and Safety after dog fighting
- Safe Play Procedure
- Dog Sickness Management
- Collars and Tags procedure
The aim of this document is to serve as a resource for the recognition of risk.
Transportation for the Doggy Playschool business.
Doggy Playschool provides transportation to and from our playschool location(s).
Members of the public are only allowed on site through invitation.
Doggy Playschool vans are professionally fitted with crates, which are vet approved for each dog size. Each van will come with an air vent circulation and or heating.
Each van will have emergency leads.
Playschool aims to have dogs in transit, to and from our site for no longer than 45 minutes each way.
When picking up and dropping off dogs at clients houses
Each member of staff
- Each driver is DBS checked and insured against loss of keys.
- Each member of staff will be trained in Canine First Aid
- Each Van is fitted with internal or external facing cameras for safety recall if required
- Each van is fully tracked for routes speed and driving performance
- Each dog will be checked over on entering the Vans home and will be washed down.
Feeding Procedure for Doggy Playschool business.
Puppies will require a small meal at lunchtime. The clients will provide their own food in an airtight sealed and named food container. These puppies’ lunchboxes will be placed in a locked fridge until the set feeding time. Each puppy on site will have their own cabin crate/bed/space for feeding. These containers will be washed, then placed back in the locked van ready to be sent home.
If any other older dog requires food during playschool, we will make a feeding schedule and bring the dog into a crate for feeding.
We have suitable facilities including fridges to store pets’ food. We also have a feeding and water bowls which will be washed down after each playschool session. We will provide treats for all dogs to help guide their behaviours on site and these will be natural non wheat treats. Allergies: If your dog has food allergies this needs to be clearly outlined in the Collar App and messaged to us. WE then tag your dog and put them in the play Zone with no treats allowed
Food Policy at Doggy playschool; Banned human foods on site or in vans
Chocolate, Onions, Garlic, Chives, Avocado, Nuts, Corn on the cob, Cooked bones, Grapes, Raisins, Xylitol and Alcohol.
Medicating and Daily Monitoring
At Doggy Playschool, we are more than happy to administer medication.
When you become a member at Playschool, the medication requirements form we primarily use for all instruction detail vet comments and medication required is on Collar and MUST be completed prior to starting medication. The member will also need to message via Collar the medical notes are completed and when any updates are added, so all staff are aware.
Cleaning procedure for Playschool business.
Doggy Playschool is a natural outdoor playschool in c10 acres allowing a total of 4 hours of structure play sessions with intermittent breaks and rests.
We will be using 2 products in Human areas:
- Bleach is a common disinfectant that, according to the Humane Society and the ASPCA, is safe for dog kennels as long as you are sure to properly dilute the solution, thoroughly rinse and let air dry.
We will dilute one part bleach in 32 parts water. Bleach will be used in the onsite cabins and isolation units.
- TOMLYN Trifectant Surface Disinfectant Tablets will be use for the Vans due to the close proximity of the dogs and the dirt from their day at the playschool park. This antimicrobial disinfectant contains potassium peroxymonosulfate and sodium chloride to help protect against a broad range of pathogenic. This product kills microorganisms including parvovirus, E. coli, herpes virus, salmonella, ringworm, kennel cough and pink eye.
Doggy Areas:
- Parvo-Virucide / TOMLYN Trifectant
This will destroy organisms causing viruses, bacteria, fungi and ringworm.
These products will be locked in a cabinet on site and only 2 staff members on site, are assigned to the dilution ready to use of them.
Clothing used by Playschool staff while cleaning;
Each member of staff trained and assigned to use these products. If necessary staff will be provided with goggles or face shield, protective clothing and chemical resistant gloves. All staff will be required to wash hands before and then after use of these cleaning products and again before eating, drinking, or using the toilet. If contaminated clothing was used, they are to remove in dedicated zone and wash before reuse.
- Vans: Will disinfect each van every evening, each crate will be washed down with disinfectant spray.
- Warm Cabins: Each Cabin is washed and sprayed every day.
Prevention of the spread of disease or infection with dogs at Playschool Policy.
On top of the daily cleaning in place for all outside cabins, office and kitchen, isolation /first aid rooms and the Playschool vans, all dogs accepted into Playschool have to produce evidence their dog(s) are up to date with all vaccinations, and worming prior to starting at the playschool. Only until we have received proof of their up-to-date statutes are dogs allowed on site. Each member will also have to produce their annual boosters. This is to provide assurance to all playschool members that all Dogs are covered. Fleaing and worming of our dogs is also compulsory for all playschool members. If staff at Playschool notice a dog has worms, fleas or any other parasite, the dog will be removed to an isolation room, where one member of staff will stay and they will be in contact with the owner to rectify this issue which needs resolving prior to returning to the playschool.
Should a disease or infectious outbreak become apparent on the premises, the local vets and owners will be notified immediately.
The infected or ill dog will be put into the dedicated First Aid room/isolation room and will be seen immediately by a vet by either transported by a Van to the vet, the owner will be called to collect, or the vet will come to the site.
At this point all isolation bedding, bowls etc which the dog has been in contact with will be kept in the room and the Van will be disinfected as soon as the transportation has been made. These items will not be moved and will only be handled by the senior member of staff that has been assigned to this duty. The room will be washed down again as well as each day.
After additional cleaning of the isolation room, our staff member will immediately change their uniform and place the dirty uniform straight into a sealed plastic bag to be washed thoroughly off site. They will also change their footwear.
Hands and arms must be washed before entering the Playschool site.
All doggy bedding will be taken out and washed and replaced with clean bedding each day. Many diseases are airborne and therefore we can NOT control what is being passed around. The majority of vaccinations merely protect your pet from getting these diseases, but there is always still the risk pets can catch these diseases.
However, we feel with our high standard of cleaning and consistent policy with vaccinations we can minimise and try to prevent any diseases entering the premises of the doggy playschool.
Monitoring and ensuing the health and welfare of the animal procedure
All dogs will be exercised in groups of no more than 10, with other dogs their size and personality fit. The Dogs will be managed in a fenced in zone, so they don’t escape or mix with other dog groups which are inappropriate.
ALL DOGS WHEN IN THE PLAYSCHOOL SETTING, WILL BE OFF LEAD. In each enrichment zone they will have the ability to paddle/swim in shallow waters – weather dependent and use equipment under supervision of an experienced playzone leader.
Dogs will get a minimum of 4hrs of structure play in a full day and 3 hrs in a half day session. This can be from a guided, in zone, walk, learning tricks, exploring the numerous attractions, or simply playing with their newfound friends. This time is 121 interactions with the playzone leader and their small pack. If a dog is found not to be having fun for any reason, they are assessed and tested in other similar sized pack to see if they are happier or shown a warm cabin for a snooze where they can listen to music and play inside, or have a treat filled Kong toy to help them relax. We also treat positive reinforcement training at a minimal level to help recall and simple commands such as sit and stay.
All dogs at the end of the day will be washed down prior to returning home; either serving to remove muddy paws from entering their homes or cooling them down on a hot day.
Each day we will provide a written-up feedback form to each owner on Collar App under ‘forms’, on how their dog participated in the day, any issues, concerns and any pictures are shared.
Dog Fighting/Minor or Major incident
If an incident happens in playschool time and skin is broken we will assess and treat. If bleeding occurs/continues, we will, as standard practice, contact our vets for video assessment to make sure nothing is missed. If it is deemed necessary we will call the parent ASAP.
- If it’s a minor cut we will simply fill in a medical form and add it to the daily feedback and message parents to say we have a non emergency update and inform the parents of next steps required and outline our treatment given.
- If we need to escalate the cut(s) we will call parents ASAP; we will leave messages and we will text with the header YOUR DOG IS SAFE BUT ON ROUTE TO VETS – parents are to call as soon as possible BUT we will take the vets decisions as priority until we hear from parents.
We will on both occasions take photos of the incident and make a full report. All dogs involved in a fight will be removed into isolation until everything has been checked and authorised and the dogs will be re-introduced together by a senior playleader to set up a new bonding and submission process so the dogs can be re-integrated when parents are comfortable. They will then be in strict observation for the following few weeks.
Escape of a dog on site procedure
The playschool enclosure
Every morning the playschool enclosure will be searched and reviewed, to make sure that the fencing is intact. Throughout the playschool session our Play leaders will be constantly monitoring their dog group, to stop any perimeter breaches. They have walkie talkies in order to contact any spare member of staff on site, if immediate help is required.
Escaped Dog
In the event of a dog escaping from the playschool premises of doggy playschool, Emma (owner) must be alerted immediately.
A plan will then be made to look for the dog. No staff are to leave site without informing Emma (Owner) first and a senior member of staff must remain on site at all times.
An outline plan;
– Dog treats will be given to 2 playzone leaders to help bring the dog back to them; their playzone group of dogs will be given to the assistance pack leaders to care for, in the meantime. These two experienced staff members will go into the surrounding fields and start to walk in 2 wide circles and periodically shout for the escaped dog. They will do this for the remainder of the playschool hours of business, or while the dog is still not found.
– Emma (owner) will assess how the dog escaped the walk the full enclosure looking to repair any damage to fencing quickly; so no other dog can escape. If the zone fencing damage is large, we will remove all remaining dogs from that zone immediately and resume safe play within another zone.
– Emma (owner) at the same time will inform vets and police. The nearby houses, pub and farm workers will all be alerted to the escaped dog and be given a description of the dog. If we have not found the dog after playschool hours, Emma (owner) will stay on site and camp just in case the dog returns when things are quieter on the playschool site.
– Dogs Lost UK and the local facebook pages for lost and found dogs will be uploaded and all local dog charities will be alerted, and a poster and advert will be made for the local paper.
Death of a dog in our care
In the event of a death to one of the dogs on the premises of doggy playschool, the member of staff present must alert Emma (Owner)
Emma will come directly to the incident.
Staff must remain calm and try to continue working as normally as possible with their dog groups. Emma will take over the situation.
The body will be stored quickly away from all animals, within an isolation /first aid room until the vets arrive to remove the deceased dog.
Emma will make a phone call to the owner. The vets will then be contacted Doggy Playschool will arrange with the owners to take the dog to a place of their choice. The vets or our insurance company may wish to do a post-mortem.
A thorough check of the scene will be made, to determine the cause of death, whether it was expected, due to medication failure, a sudden heart attack or an accident on site.
The isolation/first aid room will be deep cleaned after the decreased dog has been removed and prior to any other dog coming into contact with the room.
Emma will then address any insurance requirements with the grieving parents.
Care of an animal following the suspension of a doggy day care license procedure
Doggy playschool has been designed to give structure off lead socialisation, play and mental activities in any session.
If we had our license suspended, we would request each member to accept a short term alteration to our playschool and adopt a dog walking rota as an interim measure for all member dogs
Each member of staff retained would have a 5-dog walking pack and would walk them for 2.5 hrs a day; either a one walking session or adopt a two 1.15hr walk a day; morning and afternoon.
This would allow Doggy Playschool to retain staff members jobs and we would utilise the vans for this temporary business model, while investigating our day care license issue and restoring it in full.
Emergency procedure in the event of loss of Electricity or Water at Doggy Playschool
ELECTRICITY
The silent generator is installed on site for electric failure to help maintain;
- Fridge and kitchen kettle and lighting
- First Aid room – heating and lighting
- On site cabins for doggy shelters
WATER
In the event of water loss cleaning will still be done as thoroughly as possible. Doggy Playschool has purchased a large water container/tank for our onsite water needs and is our main water supply.
The playschool site has water butts in each playzone and hopefully this has stored water for emergency use.
We do all cleaning of dog bedding etc at the owners’ home in the evening so this would not be affected, unless the water is out in a different part of the country.
If a nationwide water stoppage happens the water board will quickly be distributing water bottles for all business/premises as in their duty of care.
If water becomes an issue re cleaning, we will adopt spot cleans until water is re introduced.
Staff will use bottled water to scrub any urine/faeces needed. In the event that a crate/isolation room needing a deep clean, staff will not put an animal in it until the water is back and has been cleaned properly.
When the water return, all areas will be deep cleaned and re-stored to normal working routines
The care of animals in the event of a fire/other extreme circumstances.
In the event of a fire or extreme circumstance situation on the premises of doggy playschool, the animals will all be moved to a safe playzone away from any fire/flood outbreak. Emma (Owner) will come onto the site and not leave until all the animals are counted for, and put into a safe environment.
Staff will have all client contacts within their mobile and owners will be contacted and told the situation.
If the whole site is unsafe, we will make arrangements for the dogs to go home early.
If the dogs have had less than an hour on site, we will commence a home walking routine that day and until the damage to our doggy playschool has been repaired and safety checks have been completed.
If the issue affects only part of our playschool site, we will then limit the amount of dogs coming to the site daily and the dogs unable to attend will have a walking schedule put in place until all parts of the playschool are functional again.
ALL STAFF MEMBERS NEEDED WILL STAY ON SITE WITH THE ANIMALS UNTIL TRANSPORT HAS BEEN SORTED IF ALL PLAYZONES ARE AFFECTED AND UNSAFE TO STAY IN.
Staff training policy at Doggy Playschool.
All staff at Doggy playschool undergo intense training in order to provide the best possible care for our dogs onsite and in our vans.
All senior staff at Doggy playschool have completed a doggy first aid course before starting at the playschool and then every 12 month refresher course is undertaken, and then are undertaking or completing a level 3 or above animal related qualification. We offer a range of career paths such as
- Playschool manager
- Playschool assistance manager role
- Dog welfare officer courses
- Dog Grooming courses
- Dog trainer courses
- Dog behavioural courses
- Dog first aid trainer courses
- Groundsman and landscaper
- Pet care in retail courses
A monthly training afternoon is held on site for all staff members, where Emma (Owner) and an Assistant Manager, go over everything including cleaning, dog socialisation and playzone games, feeding, daily jobs, fire practice, Q & A etc.
The Owner also undergos’ individual training, to keep up to date with ongoing Ofqual qualifications meeting legal requirements, administration work, and senior duties.
All staff undergo annual 121 meetings, in order to help all of them improve their work, and benefit from additional training.
When a member of staff is new to Doggy Playschool they will be given an induction day, where they will be taught everything.
Staff will regularly undergo safety drills in order to keep up their knowledge of what to do in the emergency of a fire.
In addition to this, all staff receive a certificate of attendance to show that they were present in the training.
We will publish our staff training achievements on our Facebook pages for clients to see, along with our website on Gallery page and under their staff profile.
Extreme Weather policy
Doggy Playschool have temperature controlled cabins to help with temperature fluctuations in that time period.
We will make every effort to get to your dog in extreme weather as longs it’s not dangerous to staff and dogs travelling. However, if it is too dangerous, we will give members as much notice as possible and help make arrangements for their dogs to be seen at least once in that day if our members are still out at work.
Using the TACC scale and the petplan grading, we have put in measures to make sure all dogs of all sizes are safe while at Doggy Playschool.
Hot weather temperatures over 75F we will revert to house visits during the day. If the dogs are on site as the temperature raises, we will finish the playschool session early and wash the dogs down to cool them off prior to returning the dogs home, staff will look to find your dog a cool shaded part of their home with plenty of water available.
If we have decided to close the playschool in advance due to extreme hot weather, we will provide as much notice as possible to all members and make a plan to visit each dog in their home; allowing our staff to go outside so your dog has their toilet
requirements met and make sure water is available and the dog is comfortable. We will provide 2 half hour visits a day to your dog while playschool is closed in the hot extreme weather.
Cold weather temperatures. While the extreme cold continues, every dog coming to playschool must have a warm coat on to play outside, or we will put them into the indoor play area; every dog will be monitoring very closely for cold. This will be at the owners’ discretion. We may bring the play session to a close early if we feel it’s in the best interest of the dogs.
Any temperature dip lower than -4F and we will close the playschool down, and return all dogs home for the day; providing them at least two home visits during the day to check on their condition and requirements.
– All dogs will have warm weather coats on at 1 F and below on our playschool site.
– All dogs will have wet weather / waterproof coats on in our playschool when raining in winter as standard.
Hand washing Producer
Government recommended guidelines followed
Safe Play Procedure
We use treat based games and socialisation to keep dogs mind on the game and play and not boredom. We also identify dogs which get overwhelmed and allow quiet time on a regular basis so dogs maintain a level of ‘good decision making’
We de-escalate games when required by Splitting the game so high intensity play is quickly calmed
Dogs barking on site will be stopped in order to keep good manners with dogs and create a strong play ‘leader’ for the dogs to respect and follow.
Dog Sickness Management
If upon pick up we find a dog which has symptoms of illness we will leave the dog home and inform the parent immediately
If a dog comes to site and starts to demonstrate behaviour with sickness we will isolate immediately and ascertain the symptoms and prepare to take the dog to the Vets or home informing the parent and taking direction from them as to next steps if we deem it non life threatening.
The site will then be deep cleaned to minimise risk of spreading infection
Collars and Tags procedure
Increasing number of dogs are wearing tags and trackers. These will be taken off on arrival to site and placed on their hook, as they can attract attention from other dogs in play and can be broken and spread sharp objects on the ground which other dogs could be hurt by.
Collars are to be worn only when dogs are calm, high level play and properly fitting collars can be kept on, in order to help play leaders gain quick control over dogs if necessary.